Plans change — we get it

Cancellation & refunds

Every package shows its own cancellation tiers before you pay. Here is how the process works across Thavel.in.

Last updated October 2026

The policy that applies to you

Each vendor sets refund tiers for their package, based on how many days before departure you cancel. You will find them on the package page under Policy, in the checkout summary and in My Trips — and the exact refund preview is shown before you confirm a cancellation.

A typical policy looks like this (yours may differ):

Typical cancellation tiers
When you cancel	Refund of amount paid
30 or more days before departure	Full refund (100%)
15 – 29 days before	50% refund
7 – 14 days before	25% refund
Less than 7 days before	No refund

How to cancel

Go to My Trips and open the booking.
Choose Cancel trip. We show the amount you have paid, days to departure and the estimated refund.
Confirm with a reason. Unpaid bookings are cancelled immediately; paid bookings move to “cancellation requested” and the vendor approves within 48 hours.

When you get your money back

Refunds go to the original payment method (UPI, card or net banking) within 5–7 working days after approval.
Payment gateway charges may be non-refundable where the package policy says so.
If a vendor cancels your trip, you receive a full refund of the amount paid.

Date and hotel changes

Prefer to move rather than cancel? Request a modification from My Trips — new dates, a different hotel or vehicle. Changes depend on availability and vendor approval, and any price difference is shown before you accept. If the new price is lower, the difference is refunded.

Go to My Trips Help centre